1. Introduction

Sanctum (“Practice,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website or use our dental services at Dental Health Centre, West Gate Terminus Highlands, Falnir Rd, opp. Unity Hospital, Bendoor, Mangaluru, INDIA - 575002.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out a contact or appointment request form
  • Subscribe to our newsletter or oral health updates
  • Submit information through our patient registration forms
  • Communicate with us by phone, email, or in person
  • Request information about our dental services

This may include your name, email address, phone number, address, date of birth, insurance details, and information related to your dental care needs.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

  • IP address and browser type
  • Pages visited and time spent on those pages
  • Referring websites and navigation patterns
  • Device information and operating system details
  • Cookies and similar tracking technologies

Cookies

We use cookies and similar technologies to improve website functionality, understand visitor preferences, and enhance your browsing experience.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to inquiries and appointment requests
  • Providing and improving our dental services
  • Communicating appointment reminders and treatment-related information
  • Sending oral health updates and educational content when requested
  • Managing patient records and administrative processes
  • Processing payments and insurance-related activities
  • Improving website performance and user experience
  • Maintaining legal, professional, and regulatory compliance
  • Protecting against unauthorized activity or misuse

We only use your information for purposes that are relevant to providing dental care, improving our services, and operating our practice responsibly.

4. Patient Confidentiality

Information shared with our dental team during consultation, diagnosis, or treatment is handled with strict confidentiality.

Our dental professionals and support staff follow appropriate privacy practices to protect patient information and ensure that personal health details are accessed only by authorized team members involved in your care.

Patient records, treatment details, and communication history are maintained securely according to applicable healthcare regulations and professional standards.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information only in limited situations, including:

  • Dental specialists and healthcare providers when coordination of care is required
  • Insurance providers and billing partners for processing claims and payments
  • Service providers who help operate our website, systems, or business operations under confidentiality obligations
  • Legal and regulatory authorities when disclosure is required by law
  • Practice transitions such as mergers, acquisitions, or transfer of business assets
  • With your consent when you authorize additional disclosures

6. Data Retention

We retain personal and dental information only for as long as necessary to provide services, maintain accurate records, comply with professional obligations, resolve disputes, and meet legal requirements.

Patient records are maintained according to applicable dental regulations and recommended record-keeping practices.

7. Your Rights and Choices

You may have the right to:

  • Access information we maintain about you
  • Request corrections to inaccurate information
  • Ask questions about how your information is handled
  • Request limits on certain communications
  • Withdraw consent for optional communications
  • Request information about our privacy practices

To exercise these rights, please contact our office using the information provided in Section 12.

8. Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our security practices include:

  • Secure website connections
  • Controlled access to patient information
  • Protection of digital records
  • Staff awareness and confidentiality training
  • Regular review of privacy procedures

While we take appropriate steps to protect your information, no online system can guarantee complete security.

9. Children’s Privacy

We provide dental care for patients of all ages, including children.

For patients under 18 years of age, information is collected and managed with involvement from a parent or legal guardian. We do not knowingly collect children’s personal information for marketing purposes without appropriate consent.

If you believe a child’s information has been collected improperly, please contact us.

10. Third-Party Websites

Our website may include links to external websites, healthcare resources, insurance providers, or online services.

This Privacy Policy applies only to our website. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updates will be published on this page with a revised update date. Continued use of our website after changes are posted indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us:

Sanctum — Privacy Officer
Dental Health Centre,
West Gate Terminus Highlands, Falnir Rd, opp. Unity Hospital,
Bendoor, Mangaluru,
INDIA - 575 002

📞 (91) 824 425 6600
✉️ privacy@sanctumio.com

We aim to respond to all privacy-related requests within a reasonable timeframe.