1. Acceptance of Terms
By accessing or using the Sanctum website located at sanctumio.com (“Website”) or by scheduling and receiving dental services at Dental Health Centre, West Gate Terminus Highlands, Falnir Rd, opp. Unity Hospital, Bendoor, Mangaluru, INDIA - 575002 (“Practice”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website or services.
These Terms apply to all visitors, patients, and others who access or use our Website or services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
2. Use of the Website
Permitted Use
You may use our Website for lawful purposes only. You agree to use the Website solely to obtain information about our dental services, request appointments, and communicate with our team. You must not use the Website in any way that violates applicable local, national, or international laws or regulations.
Prohibited Activities
When using our Website, you agree not to:
- Transmit any unsolicited or unauthorized advertising or promotional material
- Attempt to gain unauthorized access to any part of the Website or its related systems
- Introduce viruses, malware, or any other harmful or technologically harmful material
- Harvest or collect personal information about other users without their consent
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Use automated tools, bots, or scrapers to access or collect data from the Website
We reserve the right to terminate access to the Website for any user who violates these Terms.
3. Appointment Scheduling and Cancellations
Booking an Appointment
Submitting an appointment request through our Website does not guarantee a confirmed appointment. All bookings are subject to availability and confirmation by our scheduling team. You will receive confirmation by phone, email, or other available communication methods once your appointment has been verified.
Cancellation Policy
We respectfully ask that you provide reasonable notice if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to other patients who may require care.
- Late cancellations may be subject to applicable cancellation charges
- Patients who miss appointments without notice may be subject to no-show charges
- Repeated missed appointments may require advance payment arrangements for future bookings
We understand that emergencies happen. Please contact us as soon as possible if you are unable to attend your scheduled appointment.
4. Medical and Dental Disclaimer
Not a Substitute for Professional Advice
The content published on this Website — including articles, blog posts, FAQs, and service descriptions — is provided for general informational purposes only. It is not intended to constitute professional dental or medical advice, diagnosis, or treatment.
Always seek advice from your dentist, physician, or another qualified healthcare provider regarding any dental or medical condition. Never delay professional care because of information you have read on this Website.
No Doctor-Patient Relationship
Accessing or using this Website, submitting a contact form, or requesting information does not create a doctor-patient relationship between you and Sanctum or any of our dental professionals.
A formal patient relationship is established only after completion of the required registration process and commencement of clinical treatment.
5. Payment and Insurance
Financial Responsibility
You are responsible for all fees associated with dental services provided by Sanctum. If applicable, insurance claims may be submitted as a service to patients, but coverage decisions remain the responsibility of the insurance provider.
Payments and Outstanding Balances
Patients are responsible for applicable treatment fees, payments, and balances according to the agreed treatment plan and payment terms.
Any unpaid balances may be subject to follow-up communication and recovery procedures permitted under applicable laws.
Financing
Where available, Sanctum may provide information about third-party payment or financing options. Approval, eligibility, repayment terms, and conditions are determined by the respective provider. Sanctum is not responsible for the policies or practices of third-party financing providers.
6. Intellectual Property
All content on this Website — including but not limited to text, graphics, logos, images, photographs, videos, and software — is the property of Sanctum or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from this Website without prior written permission from Sanctum.
You may access or download content for personal, non-commercial use only.
7. User-Submitted Content
If you submit reviews, testimonials, comments, feedback, or other content to our Website or social media channels, you grant Sanctum permission to use such content for communication, educational, and marketing purposes.
You represent that any content you submit is accurate, does not violate third-party rights, and does not contain unlawful or inappropriate material.
We reserve the right to remove submitted content at our discretion.
8. Third-Party Links
Our Website may contain links to third-party websites, including payment providers, healthcare resources, and external services.
These links are provided for convenience only. Sanctum does not control or assume responsibility for third-party websites, their content, privacy practices, or terms of service.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Sanctum and its owners, employees, representatives, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or services.
Sanctum’s total liability relating to these Terms shall be limited to the extent permitted under applicable Indian law.
10. Indemnification
You agree to indemnify and hold harmless Sanctum, its owners, employees, contractors, and representatives from claims, damages, liabilities, and expenses arising from your misuse of the Website, violation of these Terms, or violation of any applicable law or third-party rights.
11. Privacy
Your use of our Website is also governed by our Privacy Policy, which forms part of these Terms.
By using our Website, you acknowledge and consent to the collection and use of information as described in our Privacy Policy.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted according to the laws of India and the State of Karnataka.
Any disputes arising from these Terms or your use of our Website shall be subject to the jurisdiction of the courts located in Mangaluru, Karnataka, India.
Before beginning formal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith communication.
13. Termination
Sanctum reserves the right to restrict or terminate access to the Website where we believe a user has violated these Terms, misused the Website, or engaged in activities harmful to our practice, users, or third parties.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.
15. Entire Agreement
These Terms, together with our Privacy Policy and any referenced policies, constitute the complete agreement between you and Sanctum regarding your use of this Website.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
Sanctum — Legal & Compliance
Dental Health Centre,
West Gate Terminus Highlands, Falnir Rd, opp. Unity Hospital,
Bendoor, Mangaluru,
INDIA - 575 002
📞 (91) 824 425 6600
✉️ privacy@sanctumio.com
We will respond to all inquiries within 30 days.